Exchange and return

We offer exchanges for size-related issues and eligible products.

Exchange Conditions

  • Product must be unused and unwashed.

  • Original tags and packaging must be included.

  • Exchange request must be made within the allowed exchange period.

  • Items damaged by misuse are not eligible.

Return Policy

Returns are only accepted for:

  • Wrong item received

  • Damaged product

  • Major manufacturing defect

Products must be returned in original condition.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Worn products

  • Washed items

  • Products without tags

  • Sale or discounted items (unless defective)

Exchange Process

  1. Contact our support team with your order details.

  2. Share clear pictures if required.

  3. Our team will guide you through the process.

  4. Once approved, your exchange will be processed.

Delivery Charges

  • Delivery charges may apply for exchanges.

  • Original shipping charges are non-refundable.

Processing Time

Exchange and return requests are usually processed within a few business days after approval.

Need Help?

If you have any questions regarding your order, feel free to contact our support team.

Thank you for shopping with Elay.