Shipping & Delivery Policy

Thank you for shopping with Elay.
We are committed to delivering your order safely and efficiently.

Order Processing

• Orders are usually processed within 1-3 business days.

• Orders placed on weekends or holidays may require additional processing time.

• You will receive confirmation once your order has been dispatched.

Delivery Time

Estimated delivery times may vary depending on your location.

Estimated Delivery

• Major Cities: 2-5 business days

• Other Areas: 3-7 business days

Delivery delays may occur during sales, holidays, or unexpected situations.

Shipping Charges

• Shipping charges are calculated at checkout.

• Free shipping may apply on selected orders or promotions.

Order Tracking

Once your order is shipped, tracking information may be shared through SMS, email, or courier updates.

Incorrect Information

Please ensure your shipping address and contact information are correct before placing your order.
Elay is not responsible for delays caused by incorrect customer information.

Delayed or Lost Orders

If your order is significantly delayed, please contact our support team for assistance.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations.
Please ensure availability of payment at the time of delivery.

Need Help?

For any shipping or delivery-related questions, feel free to contact our support team.

Thank you for choosing Elay.